# Telefónica’s Legal Service Portal

> Source: https://bryter.com/de/customers/telefonicas-legal-service-portal/

Marcel Ritter and Christian Wünsche from Telefónica's legal team explain how they increased trust and delivered faster services with BRYTER.

> We try to get people to love our legal services. We don't want to be seen as a blocker to slow things down. We want to show our whole company that we are listening to them.

Telefónica is a global telecommunications company with a workforce of more than 110,000 people delivering telephone operations, mobile networks, broadband, and television services throughout Europe and the Americas. Their legal team aims to be a trusted partner to the business rather than a blocker, delivering fast responses to internal clients' questions and automating repetitive tasks so they can focus on strategy and high-value work.

Marcel Ritter, Telefónica Germany’s General Counsel, and Christian Wünsche, Senior Legal Digital Operations Lead, explained to us how they increased trust, delivered faster services, and won the love of the business by digitizing legal services with BRYTER.

## Watch: How Telefónica's Legal Team Earned the Love of the Business

[Embed: https://www.youtube.com/watch?v=51iH9FcmsE0](https://www.youtube.com/watch?v=51iH9FcmsE0)

Key points:

> We want to create something that benefits us and our business partners.

## Bringing lawyers from "it depends" to "so it is"

The way legal services are delivered is changing, and Telefónica's legal team is embracing this change as an opportunity to evolve. Marcel tells us, “We change the way we look at our work, so impact is also autonomy for our clients — and them learning what is possible, and that the lawyers are innovative.”

BRYTER's intuitive and easy-to-use [no-code automation platform](https://bryter.com/no-code-platform/) allows Telefónica to streamline and automate recurring legal tasks, saving valuable time for both the legal team and their in-house clients. It's about making things faster and better for the entire business, while still maintaining control over those highly sensitive matters and strategic questions that require legal's attention. This shift in approach starts from within legal, as Marcel tells us: "We need to bring the lawyers from the 'it depends' to the 'so it is.'"