# Claim Management Assistant

> Source: https://bryter.com/de/use-cases/claim-management-assistant/

A Claim Management Assistant built on BRYTER allows claims handlers to effortlessly determine the timeline of and deadlines due for each claim as well as generate all necessary formal documentation to manage a claim at the outset.

#### Background

Being able to efficiently manage personal injury or insurance claims and their strict deadlines for response is critical to being able to successfully bring or defend a claim. 

Since 2013, all personal injury claims between £1k-£25k in England and Wales must be submitted via the [Claims Portal](https://www.claimsportal.org.uk/). This introduced strict and binding timelines for handling a claim in addition to caps on legal costs – reducing profit margins for claims handling work and increasing the need for claims companies to use technology to automate processes and manage deadlines. 

With BRYTER, you can build a [self-service app](https://bryter.com/applications/self-service-applications/) which uses predefined sophisticated logic to generate a timeline, calendar reminders and all necessary template documentation to handle both personal injury and insurance claims. The claim handler making a request is guided through an interactive questionnaire, where they can enter all the relevant particulars of claim. The collected information is combined with predefined logic to produce all the necessary processes, reminders and documentation as per a business's process and house style.