# Virtual Legal Assistant

> Source: https://bryter.com/use-cases/virtual-legal-assistant/

The Virtual Legal Assistant is a legal and compliance front door where automated, efficient intake and self-service tools enable legal departments to deliver agile legal services, allowing you to better meet the growing needs of your organization.

The aim is to change internal perceptions by delivering essential legal services quickly and efficiently, positioning your team as a valuable facilitator. Additionally, the Virtual Legal Assistant enables legal departments to measure KPIs and thereby obtain valuable insights into the type, source, and frequency of incoming legal requests. 

#### Background

Legal departments are constantly approached through different channels (e.g. email, telephone, etc.) with requests for legal advice. While many of these enquiries concern ongoing projects and transactions where new legal issues arise, there are also many recurring enquiries which do not require case-by-case consideration.  

However, in the lack of a standardized process for handling such repetitive legal requests, all of them require a certain amount of work and time for their manual processing and thus tie up valuable resources in the legal department. Furthermore, handling legal requests in such a manual way makes it difficult to measure them against quantitative and qualitative criteria and to assess them against the KPIs of the legal department. 

#### **Automating Repetitive Legal Requests** 

[The 2021 EY Law Survey](https://www.ey.com/en_gl/law/general-counsel-imperative-barriers-building-blocks) found that one fifth of in-house legal counsels’ time is spent on this type of requests. And according to the same study, the amount of workload for legal teams will rise 25% by 2024 while the number of staff in legal teams will only inch up 3%.  

Besides, as these repetitive requests take up a significant part of legal counsel’s time, they affect employee morale, as reported by 47% of legal department leads. When this is coupled with the fact that already 76% of legal teams find it difficult to manage the existing workload, finding a scalable way to automate these repetitive requests becomes imperative. 

With BRYTER, legal departments can build their own Virtual Legal Assistant which is tailored to reflect their processes and service level. Through a customizable and interactive interface, employees in specialist departments can enter the key data of their legal request. This makes it possible to collect all necessary information before the legal request even reaches the legal department and thus makes queries about missing information superfluous.  

Furthermore, standard legal requests for which there is already a [**self-service app**](https://bryter.com/applications/self-service-applications/) in place (e.g. an [**NDA Generator**](https://bryter.com/use-cases/nda-generator/)) can directly be automated by pointing the user to the respective self-service tool. All incoming legal requests and their metrics are tracked automatically, e.g. along with their frequency, type and origin, to give a transparent insight into different types of enquiries and problem areas of the business in real time. The Virtual Legal Assistant can be embedded into the company’s existing IT infrastructure to make it available exactly where the employees need it. 

[Book a demo](https://bryter.com/get-demo/) to find out how BRYTER can help you streamline your services. Or if you’re still researching how to improve your processes, check out our [No-Code Automation for Law Firms](https://bryter.com/whitepaper/no-code-for-law-firms/) and [Workflow Automation for Legal Ops](https://bryter.com/trends/what-is-workflow-automation/) guides.