BRYTER AI Terms
Please note: from MSA Version 5.0 May 2024 onwards, the BRYTER AI Terms are incorporated in the MSA (Section 12.).
The following terms (“BRYTER AI Terms”) form a part of the Master Service Agreement (“MSA”) between Customer and BRYTER. Any terms used herein have the same meaning as in the MSA.
These BRYTER AI Terms apply to Customer’s access and use of any feature(s) or functionality within the Software that are enabled by data models trained by machine learning or enabled by other artificial intelligence functionalities, including integrations to third-party systems (“AI Service”). By accessing or using the Software, Customer agrees to be bound by these BRYTER AI Terms.
1. Responsibility for Input and Output
1.1 Customer is solely responsible for all content submitted to the AI Service (“Input”) and the resulting output (“Output”; together, the “Content”), and retains ownership of Content, provided that no third-party gains ownership of Content. BRYTER does not guarantee that Output is accurate, complete, original, fair, unbiased, or free from offensive content or errors.
1.2 Customer is solely responsible for ensuring that any Input complies with all applicable professional secrecy, confidentiality, or non-disclosure obligations, including but not limited to attorney-client privilege or similar duties under relevant laws and regulations. BRYTER shall have no responsibility or liability for any breach of such obligations resulting from the Customer’s use of the AI Service. For the avoidance of doubt, the Output shall not be viewed as legal advice.
1.3 BRYTER is not a law firm, does not practice law and does not give legal advice. Hence, BRYTER does not bear any legal responsibility for the Output or any Information that is derived from the AI Services.
1.4 Customer acknowledges that Output may reflect or amplify biases inherent in training data and shall verify and validate all Output prior to any use. Content must comply with applicable laws and agreements, and Customer must ensure a legal basis exists for any Personal Data submitted.
1.5 Use of Output without proper human oversight—especially for decision-making or compliance—is at the Customer’s own risk. BRYTER disclaims any liability arising from reliance on unverified Output or from neglecting known limitations of AI systems.
1.6 Customer acknowledges that the accuracy and reliability of the Output generated by the AI Service may be affected if additional features, such as web search or access to legal sources, are not enabled. In such cases, the AI Service may produce responses that are more likely to contain inaccuracies. BRYTER therefore recommends enabling these features where appropriate to support the generation of more accurate and up-to-date results. The usage of said features remains subject to the provisions of these AI Terms, especially 1.1.
2. Customer Input Will Not be Used for AI Training.
2.1 BRYTER does not use Customer Content to train the machine learning models. Customer’s use of the AI Service does not grant BRYTER any right or license to the Customer Content to train machine learning models.
2.2 BRYTER may use data collected from Customer’s use of the AI Service when Customer (i) voluntarily provides feedback to BRYTER; or (ii) gives BRYTER its permission.
3. Fair Usage.
3.1 BRYTER facilitates equitable and responsible access to its services by restricting services usage and prohibiting misuse and abuse of its services. To ensure that services are used in such a manner that is fair to all users, BRYTER prevents single users from excessively consuming resources, which could negatively impact other users’ experience.
3.2 Each response of an AI Service consumes a specific number of tokens, which corresponds to the amount of Input processed. To maintain a fair distribution of resources, Customer shall not exceed a limit of 10.000.000 tokens consumed per Tenant per day (“Consumption Limit”). The Consumption Limit applies in addition to any other limitations and/or restrictions set out in the MSA and/or the respective Order.
3.3 If Customer reaches the Consumption Limit, BRYTER may block further token consumption for the respective day and Tenant, excluding the Customer from using further AI Services within the respective Tenant until the beginning of the next day.
4. Usage Restrictions.
Without derogating from Usage Restrictions included in the MSA, Customer hereby represents and warrants that it will not, nor will it authorize anyone on its behalf, including an Authorized User, to:
4.1 mislead any person that the Output generated is human generated;
4.2 use the AI Service to generate content that expresses or promotes hate, harassment, or violence, exploits or harms children, encourages self-harm, presents illegal, sexual, political, harmful, false, deceiving or misleading information, misuses Personal Data, contains malware, unsolicited bulk content, ransomware, viruses, or other malicious software;
4.3 use the AI Service for activities which have high risk of economic harm, for adult content, adult industries, and dating apps;
4.4 offer tailored financial advice without a qualified person reviewing the information;
4.5 provide health advice, political campaigning or lobbying;
4.6 use the AI Service in a way that infringes, misappropriates or violates any third-party rights, including privacy rights, Intellectual Property Rights and confidentiality;
4.7 reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the AI Service (except to the extent such restrictions are contrary to applicable law);
4.8 use the AI Service to develop foundation models or other large scale AI models that compete with the AI Service, OpenAI, Azure OpenAI or any other third-party involved in the provision of the AI Service; and
4.9 use any method to extract data from the AI Service, including web scraping, web harvesting, or web data extraction methods, other than as permitted through the API.
5. Limited Applicability of the Support and Maintenance Services.
5.1 The applicability of the Support and Maintenance Services regarding the AI Service is limited to the extent that the AI Service may be subject to Downtime, interruptions, and errors without any guaranteed response or resolution time.
5.2 Customer acknowledges that the use of the AI Service can be restricted by volume limitations.
Last updated: November 2025