Customer Success Manager – BRYTER Open

As a Customer Success Manager (CSM) / Technology Consultant in the BRYTER Open team, you will help non-profits build, use and integrate BRYTER. By empowering charities with the tools to build self-service applications and deliver knowledge at scale, you have the unique opportunity to have a genuine, positive social impact through technology.

As a CSM/Technology Consultant you have a varied skillset. You have technical skills, as well as the ability to manage multiple parallel projects. You are a great communicator with the ability to speak to people with almost no technical understanding on how they can use technology solutions in their organisation. In this role you will help non-profits and charities identify use cases, build solutions on BRYTER and integrate them in their front-end environments.

We are looking for someone with a basic understanding of frontend web applications. We do not expect you to have a formal qualification on the tech-side (e.g. a B.Sc. in Computer Science). What matters is some interest and experience in tech: whether that’s over years of running side projects alongside your regular job or have just been through a coding bootcamp is therefore secondary. Rather, we are curious to hear about why you are interested in tech and what you’ve done to pursue this interest.

We are looking for a person with hands-on mentality. You are a “doer”. BRYTER Open is a small, self-sufficient team within the broader BRYTER company, and is growing quickly. As such, we are looking for someone who is passionate, high-energy and willing to get stuck in. In this role, you will be involved in many aspects of the non-profits’ journey which will leverage your different skills. From a product usage perspective you will be involved in identifying use cases and helping them build out and integrate their solution. From a customer success perspective, you will help train non-profits so they are empowered to build future services with BRYTER. From a training perspective, you may be involved in speaking publicly about your work and how other non-profits can build with BRYTER.

For more information on BRYTER Open you can check out how we worked with the European Lawyers in Lesvos on supporting refugees here and for general information see here.

Responsibilities:

  • Working closely with non-profits and academic institutions, helping them to create highly innovative apps to scale their initiatives with BRYTER.
  • Managing and prioritising a number of parallel projects.
  • Managing key internal and external stakeholders and helping to develop our business as we look to scale our company
  • Coordinate and conduct workshops, on-boardings, trials and training for clients and the BRYTER Open community
  • Increase user engagement through product led strategies.
  • Become a product expert and identify and advocate for new product features on behalf of our community, as well as working with our world-class developers to build new product features.
  • Travel may be required, whether this is to engage in meetings or speak at international events and conferences.

About you:

  • Sc./LLB/BA. degree or similar.
  • Experience in project management. Experience in IT project management is a plus Ideally 1-2 years of professional experience in fast-paced and competitive environment.
  • Tech-savviness – basic coding skills in any relevant language as well as basic understanding of frontend web applications and APIs mandatory is a plus.
  • An undeniably positive attitude and dedication.
  • Self-motivated, proactive, hands on and able to work autonomously. Someone willing to roll up their sleeves and get stuck in.
  • Excellent organizational skills
  • Perfect proficiency in the English language – native speaker is a big plus
  • Excellent written, communication, interpersonal and presentation skills
  • Outstanding analytical and problem-solving abilities
  • Love of data to track and improve your own performance
  • Passionate about driving social change through technology
  • Remote first - GMT/CET/EST timezones

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