Watch the video
In law firms, legal knowledge is hidden within the hundreds of PDFs shelved and hard to find in Sharepoint or OneDrive.
Not only does this make it hard for lawyers to find and access information, but it also means it takes longer for clients to get answers to their questions.
The result? Non-billable hours for your law firm, and a less than ideal service for your clients.
Could Legal AI help?
In our latest webinar, BRYTER’s Managing Director — US, Max Paterson, showed us how Legal AI can turn dead PDFs into something valuable for clients, how you can benefit from AI in a controlled way, and how it can give you the insight needed to take action proactively.
Here’s a summary of the key points discussed.
The State of Legal Knowledge Delivery
In the webinar, Max outlined the traditional methods of legal knowledge delivery, which have remained relatively static.
Legal knowledge typically exists in memos, opinions, deal reports, guides, newsletters, and blogs. These documents are often shared manually, mainly via email, shared drives, or client portals.
Despite the wealth of knowledge in these documents, there’s a significant challenge:
“Legal knowledge is often scattered, making it difficult to access and update efficiently.”
Challenges in Current Knowledge Management
Max highlighted several issues with the current systems:
- Manual Processes: Knowledge transfer is labor-intensive.
- Ad Hoc Distribution: Information is often provided as needed, leading to redundancy.
- Lack of Centralization: Knowledge is not centralized, making it hard to search and update.
- User Experience: The systems used to store and retrieve knowledge are not user-friendly.
An anecdote was shared about a client who admitted to having paid for the same legal advice multiple times due to poor knowledge management.
This example underscores the urgency of embracing more efficient systems.
Introducing AI Agents
The webinar introduced BRYTER’s AI agents — designed to bridge the gap between scattered legal knowledge and actionable insights.
As Max explained, “Think of AI agents like travel agents or real estate agents; they connect users to the information they need efficiently.”
Demonstrating the Power of AI Agents
Max provided a live demonstration of the AI agents, showcasing their capabilities in transforming legal knowledge management:
- Knowledge Base Integration: AI agents integrate with existing knowledge repositories, categorizing and tagging information for easy retrieval.
- Interactive Querying: Users can query the AI agent in natural language to get precise answers based on the available knowledge base — for instance, asking about trademark strategies in France yielded specific advice along with document references.
- Enhanced User Interface: The AI agent provides an intuitive interface, ensuring that users can easily interact with the system and access the required information.
- Cross-Platform Accessibility: AI agents are accessible across platforms including Outlook, MS Teams, Slack, and SharePoint, ensuring users can get answers within their preferred work environment.
- Insightful Reporting: Administrators can gain valuable insights into how the knowledge base is being used, identifying trends and proactively addressing client needs.
Benefits of AI-Driven Knowledge Management
Max summarized the benefits of integrating AI agents into legal knowledge management:
- Efficiency: AI agents reduce the time and effort required to retrieve and disseminate legal knowledge.
- Proactive Client Engagement: By monitoring usage patterns, law firms can engage with clients based on their specific needs and queries.
- Improved Accuracy: AI agents minimize the risk of errors such as hallucinations (incorrect AI-generated information) by referencing the provided knowledge base only.
- Scalability: AI agents enable law firms to handle large volumes of information and complex queries effortlessly.
Real-World Applications and Future Developments
The webinar also touched upon practical applications of AI agents within law firms and corporate legal departments.
Examples included using AI for ESG (Environmental, Social, and Governance) reporting, compliance management, and providing up-to-date legal guidance on emerging issues like AI in HR practices.
Conclusion and Q&A
The session concluded with a Q&A segment where Max addressed various questions from the attendees.
Topics ranged from preventing AI hallucinations to customizing access permissions for different user roles.
Max emphasized the potential of AI agents to revolutionize legal knowledge management, saying, “This is just the beginning. As AI technology evolves, so will our ability to harness legal knowledge more effectively.”
Final Thoughts
The webinar highlighted the transformative potential of AI in legal knowledge management. By leveraging AI agents, law firms and legal departments can enhance the accessibility and utility of their knowledge bases. Max aptly concluded, “AI is a powerful tool for the legal industry.”
For those interested in exploring these innovations further, BRYTER offers hands-on demonstrations and personalized consultations to help law firms and corporate legal departments make the most of AI-driven knowledge management. Click here to book one for your own Legal team.
Or if you want to test AI Agents out for yourself, you can get started here.
Watch the webinar again
