Why tech has the power to make or break your legal department

By Jakub Makowski
BRYTER Launch

Legal departments are under rising pressure. They need to deliver legal advice, facilitate legal operations and respond to a growing range of queries – on a daily basis.

These challenges are happening at greater speed as the function of an in-house legal department grows. There may be an obvious answer to this – automation. But the key is getting it right – both in terms of strategy and specific tools.

As the legal sector adopts tech, law firms are freeing themselves from work that does not fit with their value proposition. Clients are using their legal resources more effectively and efficiently. In turn, they become more reliant on their in-house legal departments. If you work in a legal department, you know you cannot regard it as a cost centre for your company. Consequently, showing how the department can improve its value, reduce claims and control legal costs becomes crucial.

Technology, when used in the right way, eases much of the pressure on a legal department. If experts can streamline common legal enquiries to provide professional advice at scale, they will be able to focus on more strategic work and tackle the increase in regulatory burdens and the growing complexity of business and financial transactions.

Change is coming

Gartner predicts that the current pressures will ultimately lead to a change in business model in the next 3 years. Increased emphasis on speed of going to market and being first in the market will lead to a services centric strategy for an in-house legal team. Increasing operational complexity, accelerating information risks and changing sources of corporate values fuel this transformation. We believe that services can become scalable and interactive commodities. BRYTER was built with the idea that a services centric strategy was on the horizon. The platform includes all the features necessary for legal workflow automation and solve the recurring problems lawyers face in legal departments – all without the need for programming expertise.

When it comes to adopting tech, emotional resistance in the legal industry has become almost an expected reaction, but it is not without reason. As noted by Gartner, success is not guaranteed. And the cost of failure can be significant – time, confidence and capital are always at stake.

This is where a good tech strategy becomes pivotal. Gartner argues that there is too much focus on vendor selection and not enough on scoping. In other words – you need to figure out what you really need before getting into shopping mode by establishing what problems you need to address. While tech plays an important role in legal departments, people are and will remain the key to success in the legal industry. The tech has to work for experts and enable them to deliver knowledge at scale.

This is where BRYTER comes in

BRYTER enables you to package your team’s knowledge in easy-to-use applications for clients without the need to write code or involve the IT department. It is the one-stop solution for in house departments. BRYTER places the digital transformation tools in the hands of the experts allowing them to create automated services. With the availability of no-code automation and rule-based applications, legal services can become scalable and interactive commodities that free up your in-house legal department.

The emotional resistance to adopting legal tech is in part caused by the reality of providing legal advice – it is complex and relies heavily on expert knowledge. BRYTER can capture complex expertise, reasoning and scoring to automate highly interdependent and conditional scenarios typical for legal work and advice using knowledge directly from the experts. Self-service tools built with BRYTER gear experts working with complex, conditional and scenario-based content who want to automate recurring and standardizable decision making processes and automate services.

The goal for legal tech is to optimize and deliver work more efficiently while driving innovation. BRYTER supports departments in expanding their digital reach and effectiveness across organizations. With the pace of work picking up, ignoring digital business and automation is a risky strategy. A digital toolset to automate services built with BRYTER can help legal departments expand their digital reach within their organizations.

If you wish to learn more about BRYTER service automation platform, contact us or book a demo.

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